Frequently Asked Questions (FAQ’S)

Shared Airport Shuttles
o On-site Guest Service Counter/Kiosk @ Hayden-Steamboat Airport
o Brand new modern fleet of shuttles
o Affordable shared rides
o Door-to-Door Convenience
o Locally owned and operated

Private Vehicle Service
o Guest services + drivers to meet you and guests inside baggage claim at Hayden-Steamboat Airport
o Luxury Rides: Enjoy the comfort and exclusivity of your own private vehicle.
o Point-to-point Convenience: Get personalized transportation directly to your destination.
o Request additional stops to the grocery store, liquor store, etc. at your leisure.

Group Travel, Charters, Weddings + Events
o Speak with a travel specialist today by calling 970.846.6570 or email us at [email protected] to get a tailored quote for your needs.
o Unrivaled modern versatile fleet of vehicles

Arrivals from Hayden Airport to Steamboat Springs:
-Shared Door-to-Door Service: Enjoy our shared shuttle service to and from Hayden Airport with our brand new modern fleet of shuttles.
-Reserve Your Seat: Book online, call us at 970-846-6570, or visit our fully staffed kiosk inside baggage claim at Hayden Airport. Have your flight information ready.
-Shuttle Schedule: Shuttles depart once guests with reservations have collected bags and are onboard. Ski Town accommodates flight delays or early arrivals.
-Check-in: Head to the Ski Town Transportation Desk in Baggage Claim or follow text message directions upon arrival at Hayden Airport.
-Enjoy your Ride: Relax during the 40-minute ride into Steamboat Springs.
-Return Transfers: Book your return transfer in advance. Check your email the day before your flight for pickup details.

Outbounds from Steamboat Springs to Hayden Airport:
-Shared Door-to-Door Service: Enjoy our shared shuttle service to and from Hayden Airport with our modern fleet.
-Reserve Your Seat: Book online or call us at 970-846-6570 with your flight information.
-Shuttle Pickup Times: Receive your exact pickup time via email or text message the evening before your departure. This time is based on your location and flight details.
-Pick-Up Location: Be ready at your designated location at the assigned pickup time. Our drivers will arrive promptly.
-Enjoy your Ride: Relax during the 40-minute ride to Yampa Valley Airport in Hayden.

-You can reserve your seat online, call us at 970-846-6570, or visit our fully staffed kiosk inside baggage claim at Hayden Airport. Please have your flight information ready when making your reservation.

-No, Ski Town will assign your pick-up time. To ensure a smooth departure, airlines recommend that all passengers arrive at the airport 90 minutes to 2 hours before their scheduled departure time at Hayden-Steamboat Airport (HDN). Your pick-up time from your lodging location accounts for this recommendation, as well as picking up other passengers, drive time, and potential delays due to road, traffic, and weather conditions.
-Ski Town will send you an email or text message the evening before your departure with your exact pick-up time. This time is based on your location in Steamboat Springs and your flight departure information. Our system will automatically generate a tentative pick-up time three hours before your flight’s departure; however, please note that this time is an estimate and not exact.

Our shared shuttle service primarily utilizes Mercedes Sprinter Vans, which can accommodate a maximum of 14 passengers. Additionally, we operate 22-passenger mini coaches and 27-passenger executive coaches. We strive to limit the number of stops on our shared shuttle service by utilizing technology to optimize routing and timing for efficiency.

All shared shuttle trips are charged at the time of booking and are fully refundable up to 48 hours prior to your reservation. To cancel your reservation, please email us at [email protected] or text our main line at 970-846-6570.

Ski Town’s Shared Shuttles exclusively operate between Steamboat Springs and the Hayden-Yampa Valley Airport (HDN) for both pick-up and drop-off locations. If your destination in Steamboat Springs is other than the airport, we recommend booking a private SUV or charter van or bus, if available, to accommodate your specific travel needs.

Unfortunately, we cannot accommodate requests for stops during shared rides out of respect for fellow passengers. However, additional stops at grocery stores, liquor stores, or other locations may be arranged in advance for private rides only, subject to an additional cost.

-Each passenger is permitted one checked bag and one ski/snowboard bag at no extra charge.
-Additional baggage will incur a fee of $25 per item.

-If your flight is delayed or canceled, rest assured we’ll be aware of the situation. We’ll be waiting for you when your plane lands.
-We’ll move you to the next available shuttle after your flight’s scheduled arrival time. Please inform us of any changes to your flight number or carrier by calling or texting 970-846-6570 or emailing [email protected].
-We’ll do our best to accommodate the change, subject to availability.

-Yes, our shuttles departing from Hayden-Steamboat Airport (HDN) are flight-specific and depart once guests with reservations have collected their bags and boarded the shuttle.
-We’ll be there for your flight, even if it’s delayed or arrives early.

Ski Town’s guest service counter/kiosk is located in the main terminal at Hayden-Steamboat Airport (HDN), between luggage carousel #1 and #2 inside baggage claim, to the right of Avis/Budget.

We are happy to accommodate travelers who can arrive on an alternative flight or date if notified via text, email, or phone within 24 hours before or after your reserved travel date. However, please note that we cannot be held responsible for delays due to weather, road or traffic conditions, mechanical failures, or any other circumstances beyond our control. Any expenses incurred as a result of delayed departure or arrival times, such as missed flights or other travel connections, are the sole responsibility of the passenger. We recommend considering travel insurance to mitigate these concerns.

Ski Town’s guest service counter/kiosk is located in the main terminal at Hayden-Steamboat Airport (HDN) between luggage carousels #1 and #2 inside baggage claim (to the right of Avis/Budget). Checking in with us allows us to reconfirm your reservation details, assist you with any luggage, and direct you towards your shuttle. Alternatively, you can follow the shuttle pickup directions sent to you via SMS text message.

Yes, walk-up reservations are accepted on a first-come, first-served basis depending on availability. We strive to accommodate all walk-ups promptly to get you on your way to town as soon as possible.

Airlines recommend that passengers arrive at the airport 90 minutes to 2 hours before their scheduled departure time at Hayden-Steamboat Airport (HDN). Your pick-up time from your lodging location takes this recommendation into account, as well as picking up other passengers, drive time, and potential delays due to road, traffic, and weather conditions. You will receive an email or text message the evening before your departure with your exact pick-up time, based on your location in Steamboat Springs and your flight departure information. Please note that our system will automatically generate a tentative pick-up time three hours before your flight’s departure, but this time is only an estimate.

Yes, we are proud to be locally owned and operated in Steamboat Springs, CO. Our team is deeply rooted in the community and dedicated to providing exceptional service to our guests.

1. Traveler Information:
• Name of traveler
• Number of people traveling
• Number of checked bags, carry-ons and ski/snowboard bags
• Dates of travel
2. Flight Details:
• Airport flying into/out of
• Airline information (airline name and flight number)
3. Lodging Information:
• Lodging location
4. Contact Information:
• Mobile number for contact
• Email address
5. Payment Information:
• Credit card information (number, expiration date, CVV code, Name on card, Billing zip code) for payment.

-Absolutely, changes to your reservation are allowed. Please contact our reservations center at 970-846-6570 or email [email protected], and our team will be happy to assist you. Please note that all changes are subject to availability at the time of request, and there may be a rate change.
-You can also manage your reservation directly through our website at skitowntransportation.com

Ski Town Transportation proudly serves all of Colorado’s high country, including but not limited to Steamboat Springs, and surrounding areas.

Passengers on shared ride shuttles are welcome to tip their driver in-person with cash and/or some drivers may accept cashless payments for tips at their discretion – ask your driver. Tips are appreciated, with an average of 10% to 20% of the reservation cost.

Pets are permitted if in a carrier. However, service dogs are allowed on shared ride shuttles and will not incur an additional charge. Please inform us when making your reservation if you will be traveling with a pet. This ensures that all guests on your shuttle are comfortable with your pet’s presence.

Absolutely! We strive to accommodate all special requests to make your experience with Ski Town Transportation as enjoyable as possible. Please inform us of any special accommodations needed at the time of booking, and we will do our best to fulfill your requirements.

Our cancellation policy varies depending on the type of service and time of cancellation. Please refer to our Terms and Conditions or contact us directly for information regarding our cancellation policy.

If you left an item on the vehicle, please call us at 970-846-6570 and email us a description to [email protected] and we will coordinate with you to get it back in your hands.

Yes, we offer group transportation services for events, corporate outings, and more. Please contact us directly to discuss your group transportation needs, and we will tailor a solution that meets your requirements.